salesteam-training FAQ

Training FAQ's

Train The Trainer(T3)

We are pleased to present the training syllabus available through Vertical Marketing, one of only two organizations in the United States certified by GoldMine® Software Corporation to provide Authorized Trainer status to GoldMine® dealers and trainers.

We believe our course syllabus and courseware are some of the finest in the country. We produced the first training videos available. Our courseware has been sold to literally hundreds of end users with excellent reviews. David Lee, our trainer, has worked with GoldMine® since the first GoldMine® for DOS software became available. Vertical Marketing has provided BETA test site services for every version thereafter.

We believe our course syllabus and courseware are some of the finest in the country. We produced the first training videos available. Our courseware has been sold to literally hundreds of end users with excellent reviews. David Lee, our trainer, has worked with GoldMine® since the first GoldMine® for DOS software became available. Vertical Marketing has provided BETA test site services for every version thereafter.

Classes available in Washington, D.C. or on site for 3 or more students. Training available in GoldMine® 6,x

GoldMine® Authorized Trainers are required to use approved courseware in their training classes. Why not save development and update time and money by using the courseware with which you were trained?

We would be pleased to answer any additional questions you may have about our company, our training, our courseware, or our capabilities. Please feel free to contact us.

VERTICAL MARKETING GoldMine® TRAINING CERTIFICATION

I. First Day

	A. Basic GoldMine® Training
	1. GoldMine® Help options 2. The GoldMine® screen 3. Entering editing and deleting contacts 4. Finding contacts 5. Scheduling activities 6. The Calendar and Activities List 7. Completing activities 8. Setting Preferences 9. Other features (rolodex, timer, autodial, etc.)

	B. Advanced GoldMine®Training
	1. Labels and Letters 2. Reports 3. On-screen analysis 4. Filters 5. File maintenance (indexing and packing) 6. Synchronizing multiple GoldMine® systems 7. Other features (scripts, replacing fields, group mail\merge, etc.) 8. Automated Process 9. Information Center 10. Organizational Chart, Planner

II. Second Day

	A. Advanced Training
	1. Security 2. Screen customization (fields, field views, etc.) 3. Adding users and user groups 4. Importing and exporting data 5. Adding new reports and form letters 6. Optimizing speed on networks 7. Synchronization setup, options and procedures 8. DDE links 9. GoldMine® file structures 10. Other (importing zip codes, cleanup DOS notes, running DOS and Windows versions together,etc.) 11. Information 12. Organization Chart 13. Automated Processes

	B. New Features for GoldMine® 6.x
	1. E-Mail Center 2. Opportunity Manager 3. Project Manager 4. Document Management Center 5. Enhanced & Expanded Automated Process 6. Record Curtaining 7. Version Comparisions

III. Both Days

	A. Training Objectives
	1. Setting objectives for each class 2. Making objectives realistic and non threatening

	B. Selling GoldMine® benefits to students
	1. Why sell to students? 2. Specific selling techniques

	C. Handling Typical questions/objections
	1. Common unspoken objections which you must address 2. Review of day 1 and 2 training discussing specific training techniques and objections.

	D. Keeping students in sync on their computers
	1. Sharing computers 2. Using laptop or non-networked computrs 3. Using networked computers 4. Using teaching assistants

	E. Customizing training for your customer

	F. Classroom exercises

IV. Costs

	A. Training
	$995 per person

	B. Materials
	Quick Start Training Manual. Additional Manuals (5) as required by GoldMine® Software Corporation. $125.00